Support

We usually reply within 48 hours.

How do I cancel my subscription?

Subscriptions are managed by Apple: open Settings → your name → Subscriptions → Aszend, and tap Cancel. Cancelling at least 24 hours before your renewal date prevents the next charge. You keep access until the end of the paid period.

How do I restore my purchase?

If you reinstalled the app or switched devices, open the paywall inside the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID you purchased with.

Can I get a refund?

Refunds are handled directly by Apple. Request one at reportaproblem.apple.com.

Can I move my progress to a new device?

Not yet. Aszend stores your climb entirely on the device it started on — there is no account and no cloud sync in this version, which is also why your data never leaves your phone. Syncing across devices is planned for a future release.

How do I delete my data?

Deleting the app removes everything. Your data lives only on your device, so there is nothing stored elsewhere to delete and nothing you need to ask us for. Details in the Privacy Policy.

What happens if I miss a day?

That depends on the difficulty you chose when you started the climb. On Soft you have a life to spend; on Hard and Extreme the mountain sends you back to base camp — you start the challenge again. That's the point.